1.About WeRentr.
WeRentr. is a community-driven platform for property reviews, ratings, discovery, and insights, operated by Rentr. [Inc./Pte. Ltd.] (“Rentr.,” “we,” “us”). We are not a rental marketplace, do not facilitate rental transactions, and do not collect rent payments. For questions about how we handle your data, see our Privacy Policy; for the rules of the Platform, see our Terms of Use and Community Guidelines.
2.Customer Support, General Inquiries & Account Assistance
Customer Support
Help with using the Platform, troubleshooting, and reporting issues.
3.Privacy Requests & Data Subject Requests
To exercise your privacy rights — including access, correction, deletion, portability, objection, or opting out of “sale”/“sharing” — contact our Privacy Office. We may need to verify your identity before processing your request. To delete your account and the personal data associated with it, see our Data Deletion page.
4.Legal and Compliance Requests
For legal notices, compliance matters, law-enforcement requests, and regulatory inquiries.
Legal & Compliance
5.Copyright and Intellectual Property Complaints
To report content that infringes your copyright or trademark, send a notice including: identification of the work, the allegedly infringing material and its location, your contact details, a good-faith statement, and your signature (physical or electronic).
Copyright / IP Complaints
6.Abuse Reports and Community Reports
To report content or behavior that violates our Community Guidelines — such as fake reviews, harassment, doxxing, or fraud — use in-product reporting tools or contact our Trust & Safety team.
Abuse Reports
Appeals
7.Business Partnerships & Press
8.Response Time Expectations
We aim to acknowledge most inquiries within 1–3 business days. Privacy and data-subject requests are handled within the timeframes required by applicable law (for example, generally within 30 days under the GDPR and 45 days under the CCPA/CPRA, with extensions where permitted). Urgent safety issues are prioritized.
9.Contact Form
Prefer a form? Complete the fields below and we’ll route your message to the right team. (This is a front-end structure; connect it to your backend endpoint or email service before going live.)
10.Contact Details
| Channel | Details |
|---|---|
| Support email | support@werentr.com (placeholder) |
| Legal email | legal@werentr.com (placeholder) |
| Privacy email | privacy@werentr.com (placeholder) |
| Business address | [Business Address Placeholder] |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (local time); excluding public holidays |
11.Frequently Asked Questions
Does WeRentr. handle rentals or rent payments?
No. WeRentr. is a reviews, ratings, discovery, and community platform. We do not facilitate rental transactions, collect rent, or act as a broker, agent, landlord, or property manager.
How do I request a copy or deletion of my data?
Email privacy@werentr.com or dpo@werentr.com. We may verify your identity before fulfilling the request, and we respond within the timeframe required by your local law.
How do I report a fake review or abusive content?
Use the in-product report tools or email abuse@werentr.com. See our Community Guidelines for what we prohibit.
My review or account was removed. Can I appeal?
Yes. Email appeals@werentr.com with details, and we’ll review eligible appeals as described in the Community Guidelines.
How do I file a copyright or trademark complaint?
Email ip@werentr.com with identification of the work, the infringing material and its location, your contact details, a good-faith statement, and your signature.