Privacy Policy

1.Introduction

WeRentr. is a community-driven platform for property reviews, ratings, discovery, and insights, operated by Rentr Inc., the parent company behind rentr.ph (doing business as “WeRentr.”; references to “WeRentr.,” “we,” “us,” or “our” in this Policy mean Rentr Inc.). This Privacy Policy applies to the WeRentr. website at werentr.com and our related mobile applications and services (collectively, the “Platform”), where users discover properties, read and write reviews, share experiences, provide ratings, upload photos, and access property-related insights contributed by other users.

We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy describes our practices in connection with information we collect through the Platform and explains your rights and choices. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy is designed to align with major data protection and privacy frameworks worldwide, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the Australian Privacy Principles (APPs), Singapore’s Personal Data Protection Act (PDPA), the Philippine Data Privacy Act of 2012, and other internationally accepted privacy standards.

2.Definitions

Personal Data / Personal Information

Any information relating to an identified or identifiable natural person.

Processing

Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.

Controller

The entity that determines the purposes and means of Processing Personal Data. For the Platform, WeRentr. is the Controller.

Processor

A third party that Processes Personal Data on our behalf and under our instructions.

User Content

Reviews, ratings, comments, photos, media, and other materials that you submit, upload, or contribute to the Platform.

Property Information

Information about a property (such as address, location, building name, or amenities) submitted, referenced, or displayed on the Platform.

Data Subject

An identified or identifiable individual to whom Personal Data relates.

3.Information We Collect

We collect information that you provide directly, information collected automatically when you use the Platform, and information from third-party sources.

3.1Information Users Provide

We collect the information you choose to provide to us directly, including the categories below.

Account Information

When you create an account, we collect your name or display name, email address, password (stored in hashed form), and, where applicable, phone number and authentication identifiers from third-party sign-in providers.

Profile Information

You may add optional profile details such as a profile photo, biography, location or city, preferences, and links. Information added to your public profile may be visible to other users.

Identity Verification Information

If you choose to verify your identity, we collect camera images of an eligible government-issued identity document and a current selfie, together with the document type, country or region, submission status, reviewer decision, and limited capture-quality signals. The mobile app may check on your device whether document text or a machine-readable code is present and whether the selfie contains one face. Our current verification process does not create a biometric template, compare faces, or use facial recognition to establish identity. Verification documents and reviewer notes are not displayed publicly.

Identity verification is optional, and we collect and process identity documents and selfies only with your explicit consent, which you provide when you start a verification submission and may withdraw at any time before a decision is made. In some jurisdictions — including the Philippines, where government-issued identity documents are classified as sensitive personal information under the Data Privacy Act of 2012 — this information receives heightened protection, and consent is the legal basis on which we process it.

Professional and Ownership Credential Information

If you apply for a professional or ownership verification — such as a verified landlord/owner, broker, or building-admin status, or a claim to a property page — we collect the credential documents you submit (for example, a real-estate license, proof of ownership such as a title or tax record, or an authorization letter or board resolution), together with details extracted from them, such as the credential type, license or reference number, issuing jurisdiction, and expiry date. These documents are handled with the same private storage, restricted access, and retention practices as identity-verification documents. Your resulting verification status may be displayed publicly; the underlying documents are not.

Reviews and Ratings

We collect the reviews, ratings, scores, written feedback, and structured assessments you submit about properties, neighborhoods, or related experiences. Reviews and ratings are generally published publicly and associated with your display name. Where the option is available, you may choose to publish a review anonymously; anonymous reviews are displayed without your account identity, but they remain linked to your account in our systems for moderation, dispute-resolution, security, and legal purposes.

Uploaded Photos and Media

We collect photos, images, video, and other media you upload. Media files may contain metadata (such as EXIF data, including capture time and, in some cases, geolocation). We may strip, retain, or process such metadata as described in this Policy.

Property Information

We collect property-related details you submit or reference, such as addresses, building names, unit descriptors, amenities, and contextual notes used to associate your contributions with a property.

Communications

When you contact us, respond to surveys, report content, or participate in community features, we collect the contents of those communications and related metadata.

3.2Information Collected Automatically

Device Information

We collect information about the device you use to access the Platform, including device type, operating system and version, browser type, unique device or installation identifiers, language settings, and mobile network information.

Usage Data

We collect information about how you interact with the Platform, such as pages and listings viewed, searches performed, features used, referring/exit pages, timestamps, clickstream data, and interaction events.

Analytics Data

We collect aggregated and event-level analytics to understand performance, usage trends, and engagement, and to improve the Platform.

Cookies and Tracking Technologies

We and our partners use cookies, SDKs, pixels, local storage, and similar technologies to operate the Platform, remember preferences, measure performance, and (where permitted) personalize content and advertising. See our Cookie Policy for details and choices.

Location Information

With your permission or based on technical signals (such as IP address), we may collect approximate or precise location information to deliver location-based discovery, recommendations, and relevant property insights. You can control device-level location permissions in your device or browser settings.

3.3Information From Third Parties

We may receive information from third-party sign-in providers, analytics and advertising partners, fraud-prevention services, and publicly available sources, consistent with their terms and applicable law.

4.How We Use Information

We use Personal Information for the following purposes:

• To create and manage your account and authenticate you;
• To review optional identity-verification submissions, prevent impersonation, and activate accurate trust status;
• To operate, maintain, and provide the Platform’s reviews, ratings, discovery, and community features;
• To publish and display User Content you choose to share;
• To deliver location-based discovery, recommendations, and property insights;
• To personalize content and improve relevance (where permitted);
• To measure, understand, and improve performance through analytics;
• To communicate with you about your account, updates, security, and support;
• To moderate content, enforce our Terms of Use and Community Guidelines, and protect platform integrity;
• To detect, prevent, investigate, and address fraud, abuse, security incidents, and other harmful or unlawful activity;
• To comply with legal obligations and respond to lawful requests;
• To display advertising and measure its effectiveness (where permitted);
• For other purposes disclosed to you with your consent.

5.Legal Basis for Processing

Where the GDPR, UK GDPR, or similar laws apply, we Process Personal Data on one or more of the following legal bases:

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of Processing before withdrawal.

6.Data Sharing and Disclosure

We do not sell your Personal Information in the traditional sense of exchanging it for money. We may share information in the following circumstances:

• Publicly: Reviews, ratings, profile details you choose to make public, and uploaded media are displayed publicly and may be indexed by search engines.
• Service providers (Processors): With vendors who host, operate, analyze, secure, or support the Platform under contractual confidentiality and data-protection obligations.
• Legal and safety: When required by law, legal process, or to protect the rights, property, safety, or integrity of WeRentr, our users, or the public, and to cooperate with law enforcement where legally required.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Policy or a successor policy.
• With your direction or consent: When you ask us to share information or otherwise consent.

7.Third-Party Services

7.1Analytics Providers

We use analytics providers to understand usage and improve the Platform. These providers may set cookies or use identifiers. You can manage analytics through cookie controls and provider opt-outs described in our Cookie Policy.

7.2Advertising Providers

Where the Platform displays advertising, advertising partners may use cookies and identifiers to deliver and measure ads. You can manage advertising preferences through our cookie controls and industry opt-out tools described in the Cookie Policy.

7.3Third-Party Links

The Platform may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

8.Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, including providing the Platform, maintaining the integrity of public reviews and ratings, complying with legal obligations, resolving disputes, preventing fraud and abuse, and enforcing our agreements.

Retention periods vary by data type and context. When information is no longer needed, we delete, anonymize, or aggregate it. Note that User Content you have published may remain visible after account closure where it has been incorporated into community insights, unless removal is required by law or our policies; you may request removal as described in Section 11. To delete your account and the Personal Information associated with it, follow the steps on our Data Deletion page.

Identity-document, selfie, and credential-evidence files are retained while a submission is pending and are scheduled for deletion 30 days after an approval, rejection, or resubmission decision, unless a longer period is required to resolve fraud, abuse, an appeal, or a legal obligation. We may retain the verification status, decision, timestamps, and audit record after the images are deleted so we can maintain platform integrity and demonstrate how a trust decision was made.

9.Security Measures

We implement administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure. These include encryption in transit, access controls, hashing of credentials, monitoring, and least-privilege practices.

Identity-verification images and credential-evidence documents are stored in private, non-public storage and are available only through authenticated administrator controls to personnel who need them for verification review, security, legal compliance, or support. Access and verification decisions are recorded for accountability.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10.International Data Transfers

WeRentr. operates globally, and your information may be transferred to and Processed in countries other than your own, including countries that may have different data-protection laws. Where we transfer Personal Data internationally, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement/Addendum, adequacy decisions, or other legally recognized mechanisms.

11.Your Privacy Rights

Depending on your location, you may have rights regarding your Personal Information, including the right to access, correct, delete, restrict, or object to Processing, and to data portability. To exercise your rights, contact us using the details in Section 22. We will respond within the timeframes required by applicable law and may need to verify your identity before fulfilling a request. You can also download a copy of your data yourself at any time in the WeRentr. app under Profile › Account Settings › Manage Account › Download My Data, which prepares a portable file containing your profile, reviews, and other account data. To delete your account and personal data, see our Data Deletion page for step-by-step instructions.

You may also lodge a complaint with your local data-protection or privacy authority.

12.GDPR & UK GDPR Rights

If you are in the European Economic Area, the United Kingdom, or a similar jurisdiction, you have the following rights:

• Right of access to your Personal Data;
• Right to rectification of inaccurate or incomplete data;
• Right to erasure (“right to be forgotten”);
• Right to restriction of Processing;
• Right to data portability;
• Right to object to Processing based on legitimate interests or for direct marketing;
• Right to withdraw consent at any time;
• Right not to be subject to solely automated decisions producing legal or similarly significant effects (see Section 18);
• Right to lodge a complaint with a supervisory authority.

13.U.S. State Privacy Rights

13.1Categories of Personal Information (Notice at Collection)

In the preceding 12 months, we have collected the following categories of personal information, for the purposes described in Section 4:

We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law (such as providing the verification service you request, security, and fraud prevention).

13.2California Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know the categories and specific pieces of personal information we collect, use, disclose, and share;
• Delete personal information we have collected, subject to exceptions;
• Correct inaccurate personal information;
• Opt out of the “sale” or “sharing” of personal information;
• Limit the use of sensitive personal information;
• Non-discrimination for exercising your rights.

In the preceding 12 months, we have not sold personal information for money. Certain cookie-based disclosures to analytics or advertising partners may constitute “sharing” (or a “sale”) as defined by California law; you can opt out through our cookie controls, and we honor recognized opt-out preference signals (such as Global Privacy Control) where required.

You may submit requests by emailing privacy@werentr.com, via our contact form, or using the other details in Section 22, and you may use an authorized agent. If you are a California resident under 18, you may request removal of content you posted by contacting us or deleting it in the app; note that removal from public view may not remove copies retained as permitted by law.

13.3Other U.S. State Rights

Residents of other U.S. states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and Oregon) may have similar rights to access, correct, delete, and obtain a copy of personal information, and to opt out of targeted advertising, sales, and certain profiling. Where required by your state’s law, if we decline to act on your request, you may appeal our decision by replying to our response or emailing privacy@werentr.com with the subject line “Privacy Appeal”; we will respond within the period your state’s law requires, and if your appeal is denied you may contact your state attorney general.

14.Philippines & Other Regional Rights

14.1Philippines — Data Privacy Act of 2012 (RA 10173)

If you are in the Philippines, we process your personal information in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC). As a data subject, you have the right to:

• Be informed about how your personal data is collected and processed;
• Access the personal data we hold about you;
• Rectify inaccurate or incomplete personal data;
• Erase or block personal data that is unlawfully processed, outdated, or no longer necessary;
• Object to processing, including for direct marketing;
• Data portability — obtain a copy of your data in a commonly used electronic format;
• Damages — be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained or unauthorized use of your personal data;
• File a complaint with the National Privacy Commission (privacy.gov.ph).

Government-issued identity documents submitted for optional verification are sensitive personal information under the Data Privacy Act and are processed only with your explicit consent, as described in Section 3.1. To exercise your rights, contact our Data Protection Officer at dpo@werentr.com.

14.2Other Jurisdictions

Residents of Canada (PIPEDA), Australia (Australian Privacy Principles), Singapore (PDPA), and other jurisdictions may have additional or equivalent rights regarding access, correction, consent withdrawal, and complaints. We honor these rights as required by applicable law. Contact us to exercise them.

15.Cookies and Tracking Technologies

We use cookies and similar technologies as described in our dedicated Cookie Policy, which forms part of this Privacy Policy. The Cookie Policy explains the types of cookies we use, their purposes and duration, and how you can manage your preferences.

16.Community Guidelines Reference

Your use of community features, including reviews, ratings, and uploaded media, is also governed by our Community Guidelines, which describe acceptable conduct, content standards, and our content-moderation and enforcement practices.

17.Children’s Privacy

The Platform is not directed to children. In the Philippines, the Platform is intended only for users who are at least 18 years old, the age of majority under Philippine law. In all other jurisdictions, the Platform is not directed to children under the age of 16 (or the minimum age required in your jurisdiction if higher). We do not knowingly collect Personal Information from anyone below the applicable minimum age. If you believe a child has provided us with Personal Information, please contact us, and we will take appropriate steps to delete it.

18.Automated Decision-Making

We may use automated systems to detect spam, fraud, manipulation, and policy violations, and to rank or surface content. These systems support — but do not solely determine — significant decisions affecting you, and human review is available for consequential moderation actions. We do not engage in solely automated decision-making that produces legal or similarly significant effects without a lawful basis and appropriate safeguards.

Identity capture checks may flag missing text, machine-readable codes, or an invalid number of visible faces for administrator attention. These checks do not approve or reject identity verification. An authorized administrator makes the verification decision.

19.AI-Generated and AI-Assisted Content

The Platform may use artificial intelligence to assist with content moderation, summarization, recommendations, and fraud detection. If you submit AI-generated or AI-assisted content, you remain fully responsible for its accuracy, lawfulness, and compliance with our policies, and you must disclose AI assistance where required by our Community Guidelines or applicable law. We may process User Content (including with AI systems) to operate and improve the Platform, consistent with this Policy.

20.Data Breach Procedures

We maintain procedures to detect, respond to, and mitigate personal-data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals within the timeframes required by applicable law (for example, without undue delay and, where feasible, within 72 hours under the GDPR).

21.Future Products and Services

WeRentr. may expand to offer additional features and services, such as landlord and property-manager tools and portals, maintenance and home services, service-provider directories, business listings, property insights, and community forums. This Policy is intended to cover such future offerings; where a new service involves materially different data practices, we will provide additional notice and obtain consent where required.

22.Contact Information

For privacy questions or to exercise your rights, contact us:

See our full Contact Us page for additional channels.

23.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice (such as a prominent notice on the Platform or by email). Your continued use of the Platform after the effective date of changes constitutes acceptance of the updated Policy.

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