1.Introduction
WeRentr. is a community-driven platform for property reviews, ratings, discovery, and insights, operated by Rentr. [Inc./Pte. Ltd.] (“Rentr.,” “we,” “us,” or “our”). This Privacy Policy applies to the WeRentr. website at werentr.com and our related mobile applications and services (collectively, the “Platform”), where users discover properties, read and write reviews, share experiences, provide ratings, upload photos, and access property-related insights contributed by other users.
Important — what WeRentr. is and is not
WeRentr. is a review, rating, discovery, and community platform. WeRentr. is not a rental marketplace, does not facilitate rental transactions, does not collect rent payments, and does not act as a real estate broker, agent, landlord, property manager, or leasing company.
We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy describes our practices in connection with information we collect through the Platform and explains your rights and choices. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy is designed to align with major data protection and privacy frameworks worldwide, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the Australian Privacy Principles (APPs), Singapore’s Personal Data Protection Act (PDPA), the Philippine Data Privacy Act of 2012, and other internationally accepted privacy standards.
2.Definitions
- Personal Data / Personal Information
- Any information relating to an identified or identifiable natural person.
- Processing
- Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
- Controller
- The entity that determines the purposes and means of Processing Personal Data. For the Platform, Rentr. is the Controller.
- Processor
- A third party that Processes Personal Data on our behalf and under our instructions.
- User Content
- Reviews, ratings, comments, photos, media, and other materials that you submit, upload, or contribute to the Platform.
- Property Information
- Information about a property (such as address, location, building name, or amenities) submitted, referenced, or displayed on the Platform.
- Data Subject
- An identified or identifiable individual to whom Personal Data relates.
3.Information We Collect
We collect information that you provide directly, information collected automatically when you use the Platform, and information from third-party sources.
3.1Information Users Provide
We collect the information you choose to provide to us directly, including the categories below.
Account Information
When you create an account, we collect your name or display name, email address, password (stored in hashed form), and, where applicable, phone number and authentication identifiers from third-party sign-in providers.
Profile Information
You may add optional profile details such as a profile photo, biography, location or city, preferences, and links. Information added to your public profile may be visible to other users.
Reviews and Ratings
We collect the reviews, ratings, scores, written feedback, and structured assessments you submit about properties, neighborhoods, or related experiences. Reviews and ratings are generally published publicly and associated with your display name.
Uploaded Photos and Media
We collect photos, images, video, and other media you upload. Media files may contain metadata (such as EXIF data, including capture time and, in some cases, geolocation). We may strip, retain, or process such metadata as described in this Policy.
Property Information
We collect property-related details you submit or reference, such as addresses, building names, unit descriptors, amenities, and contextual notes used to associate your contributions with a property.
Communications
When you contact us, respond to surveys, report content, or participate in community features, we collect the contents of those communications and related metadata.
3.2Information Collected Automatically
Device Information
We collect information about the device you use to access the Platform, including device type, operating system and version, browser type, unique device or installation identifiers, language settings, and mobile network information.
Usage Data
We collect information about how you interact with the Platform, such as pages and listings viewed, searches performed, features used, referring/exit pages, timestamps, clickstream data, and interaction events.
Analytics Data
We collect aggregated and event-level analytics to understand performance, usage trends, and engagement, and to improve the Platform.
Cookies and Tracking Technologies
We and our partners use cookies, SDKs, pixels, local storage, and similar technologies to operate the Platform, remember preferences, measure performance, and (where permitted) personalize content and advertising. See our Cookie Policy for details and choices.
Location Information
With your permission or based on technical signals (such as IP address), we may collect approximate or precise location information to deliver location-based discovery, recommendations, and relevant property insights. You can control device-level location permissions in your device or browser settings.
3.3Information From Third Parties
We may receive information from third-party sign-in providers, analytics and advertising partners, fraud-prevention services, and publicly available sources, consistent with their terms and applicable law.
4.How We Use Information
We use Personal Information for the following purposes:
- To create and manage your account and authenticate you;
- To operate, maintain, and provide the Platform’s reviews, ratings, discovery, and community features;
- To publish and display User Content you choose to share;
- To deliver location-based discovery, recommendations, and property insights;
- To personalize content and improve relevance (where permitted);
- To measure, understand, and improve performance through analytics;
- To communicate with you about your account, updates, security, and support;
- To moderate content, enforce our Terms of Use and Community Guidelines, and protect platform integrity;
- To detect, prevent, investigate, and address fraud, abuse, security incidents, and other harmful or unlawful activity;
- To comply with legal obligations and respond to lawful requests;
- To display advertising and measure its effectiveness (where permitted);
- For other purposes disclosed to you with your consent.
5.Legal Basis for Processing
Where the GDPR, UK GDPR, or similar laws apply, we Process Personal Data on one or more of the following legal bases:
| Legal basis | Examples |
|---|---|
| Performance of a contract | Creating your account and providing the core Platform features you request. |
| Legitimate interests | Improving and securing the Platform, preventing fraud and abuse, moderating content, and basic analytics — balanced against your rights. |
| Consent | Optional cookies, precise location, marketing communications, and certain personalization or advertising. |
| Legal obligation | Retaining records and responding to lawful requests as required by law. |
| Vital interests / public interest | Rare cases involving safety or legally mandated cooperation. |
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of Processing before withdrawal.
7.Third-Party Services
7.1Analytics Providers
We use analytics providers to understand usage and improve the Platform. These providers may set cookies or use identifiers. You can manage analytics through cookie controls and provider opt-outs described in our Cookie Policy.
7.2Advertising Providers
Where the Platform displays advertising, advertising partners may use cookies and identifiers to deliver and measure ads. You can manage advertising preferences through our cookie controls and industry opt-out tools described in the Cookie Policy.
7.3Third-Party Links
The Platform may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
8.Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, including providing the Platform, maintaining the integrity of public reviews and ratings, complying with legal obligations, resolving disputes, preventing fraud and abuse, and enforcing our agreements.
Retention periods vary by data type and context. When information is no longer needed, we delete, anonymize, or aggregate it. Note that User Content you have published may remain visible after account closure where it has been incorporated into community insights, unless removal is required by law or our policies; you may request removal as described in Section 11. To delete your account and the Personal Information associated with it, follow the steps on our Data Deletion page.
9.Security Measures
We implement administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure. These include encryption in transit, access controls, hashing of credentials, monitoring, and least-privilege practices.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
10.International Data Transfers
WeRentr. operates globally, and your information may be transferred to and Processed in countries other than your own, including countries that may have different data-protection laws. Where we transfer Personal Data internationally, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement/Addendum, adequacy decisions, or other legally recognized mechanisms.
11.Your Privacy Rights
Depending on your location, you may have rights regarding your Personal Information, including the right to access, correct, delete, restrict, or object to Processing, and to data portability. To exercise your rights, contact us using the details in Section 22. We will respond within the timeframes required by applicable law and may need to verify your identity before fulfilling a request. To delete your account and personal data, see our Data Deletion page for step-by-step instructions.
You may also lodge a complaint with your local data-protection or privacy authority.
12.GDPR & UK GDPR Rights
If you are in the European Economic Area, the United Kingdom, or a similar jurisdiction, you have the following rights:
- Right of access to your Personal Data;
- Right to rectification of inaccurate or incomplete data;
- Right to erasure (“right to be forgotten”);
- Right to restriction of Processing;
- Right to data portability;
- Right to object to Processing based on legitimate interests or for direct marketing;
- Right to withdraw consent at any time;
- Right not to be subject to solely automated decisions producing legal or similarly significant effects (see Section 18);
- Right to lodge a complaint with a supervisory authority.
13.California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know the categories and specific pieces of personal information we collect, use, disclose, and share;
- Delete personal information we have collected, subject to exceptions;
- Correct inaccurate personal information;
- Opt out of the “sale” or “sharing” of personal information;
- Limit the use of sensitive personal information;
- Non-discrimination for exercising your rights.
You may submit requests using the contact details in Section 22, and you may use an authorized agent. We honor recognized opt-out preference signals (such as Global Privacy Control) where required.
14.Other Regional Rights
Residents of Canada (PIPEDA), Australia (Australian Privacy Principles), Singapore (PDPA), the Philippines (Data Privacy Act), and other jurisdictions may have additional or equivalent rights regarding access, correction, consent withdrawal, and complaints. We honor these rights as required by applicable law. Contact us to exercise them.
16.Community Guidelines Reference
Your use of community features, including reviews, ratings, and uploaded media, is also governed by our Community Guidelines, which describe acceptable conduct, content standards, and our content-moderation and enforcement practices.
17.Children’s Privacy
The Platform is not directed to children under the age of 16 (or the minimum age required in your jurisdiction), and we do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us, and we will take appropriate steps to delete it.
18.Automated Decision-Making
We may use automated systems to detect spam, fraud, manipulation, and policy violations, and to rank or surface content. These systems support — but do not solely determine — significant decisions affecting you, and human review is available for consequential moderation actions. We do not engage in solely automated decision-making that produces legal or similarly significant effects without a lawful basis and appropriate safeguards.
19.AI-Generated and AI-Assisted Content
The Platform may use artificial intelligence to assist with content moderation, summarization, recommendations, and fraud detection. If you submit AI-generated or AI-assisted content, you remain fully responsible for its accuracy, lawfulness, and compliance with our policies, and you must disclose AI assistance where required by our Community Guidelines or applicable law. We may process User Content (including with AI systems) to operate and improve the Platform, consistent with this Policy.
20.Data Breach Procedures
We maintain procedures to detect, respond to, and mitigate personal-data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals within the timeframes required by applicable law (for example, without undue delay and, where feasible, within 72 hours under the GDPR).
21.Future Products and Services
WeRentr. may expand to offer additional features and services, such as landlord and property-manager tools and portals, maintenance and home services, service-provider directories, business listings, property insights, and community forums. This Policy is intended to cover such future offerings; where a new service involves materially different data practices, we will provide additional notice and obtain consent where required.
22.Contact Information
For privacy questions or to exercise your rights, contact us:
Postal Address
WeRentr. — Privacy Office
[Business Address Placeholder]
See our full Contact Us page for additional channels.
23.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice (such as a prominent notice on the Platform or by email). Your continued use of the Platform after the effective date of changes constitutes acceptance of the updated Policy.