Terms of Use

1.Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Rentr Inc., the parent company behind rentr.ph and operator of the WeRentr. platform (doing business as “WeRentr.”; references to “WeRentr.,” “we,” “us,” or “our” in these Terms mean Rentr Inc.), governing your access to and use of the WeRentr. website at werentr.com, our related mobile applications, and services (collectively, the “Platform”). By accessing or using the Platform, creating an account, or submitting content, you agree to be bound by these Terms.

Your use of the Platform is also governed by our Privacy Policy, Cookie Policy, and Community Guidelines, each of which is incorporated into these Terms by reference. By using the Platform, you agree to all applicable policies. If you do not agree, you must not use the Platform.

2.Eligibility Requirements

If you are in the Philippines, you must be at least 18 years old — the age of majority under Philippine law — to use the Platform. In all other jurisdictions, you must be at least 16 years old, or the age of majority in your jurisdiction if higher. By using the Platform, you represent and warrant that you meet the applicable minimum age, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Platform under any applicable law.

3.Account Registration

Some features require an account. When you register, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. You agree to notify us promptly of any unauthorized use or security breach.

4.User Accounts

You may not create or maintain more than one account for deceptive or manipulative purposes, share your account, transfer it without authorization, or create an account on behalf of another person without permission. We may refuse, suspend, or terminate accounts at our discretion, consistent with these Terms. You may delete your account and the personal data associated with it at any time; see our Data Deletion page for how.

5.User Responsibilities

You are solely responsible for your conduct and all content you submit. You agree to use the Platform lawfully, respectfully, and in accordance with these Terms and the Community Guidelines. You agree not to misuse the Platform, interfere with its operation, or infringe the rights of others.

6.Community Standards

The Platform is a community built on honesty, authenticity, and respect. All participation must comply with our Community Guidelines, which prohibit, among other things, fake or paid reviews, manipulation, harassment, hate speech, threats, doxxing, impersonation, and infringement. Violations may result in content removal, restriction, suspension, or termination.

7.User-Generated Content

“User Content” means any reviews, ratings, comments, photos, media, property information, and other materials you submit. You represent and warrant that you own or have all necessary rights to your User Content and that it does not violate any law or third-party right, including privacy, publicity, intellectual-property, or contractual rights.

You are solely responsible for your User Content. We do not endorse and are not responsible for any User Content, and User Content does not reflect our views. We may, but are not obligated to, monitor, review, or moderate User Content.

8.Review and Rating Policies

Reviews and ratings must reflect your genuine, first-hand experience and honest opinion. You agree not to submit fake, paid (without disclosure), exchanged, incentivized-without-disclosure, or otherwise manipulated reviews or ratings, and not to engage in review farming, rating manipulation, or coordinated inauthentic behavior. Reviews should be fair, factual where they state facts, and free of defamatory statements, false accusations, or personal attacks.

We may apply ranking, filtering, fraud-detection, and verification systems to protect the integrity of reviews and ratings, and we may remove or restrict content that violates these Terms or the Community Guidelines.

9.Verification and Trust Indicators

WeRentr. may offer optional verification programs — such as identity verification, property-ownership claims, real-estate license checks, and building-management authorizations — and may display related trust indicators (for example, “Identity Verified,” “Verified Landlord / Owner,” “Verified Broker,” “Verified Building Admin,” or “Verified Listing”).

A verification badge or trust indicator means only that WeRentr. reviewed specific documents or information submitted to us and that, at the time of review, they appeared to satisfy our verification criteria. It is not an endorsement, guarantee, or warranty of any person’s conduct, trustworthiness, or legal standing, of the accuracy of any content they post, or of the continued validity of any license, ownership, or authorization, which may expire, lapse, or be revoked after our review.

Verification statuses and trust indicators are granted, displayed, suspended, and removed at our discretion. Submitting false, altered, or misleading documents or information to obtain a verification status is prohibited and may result in removal of the status, account termination, and reporting where required by law. Holding a verified status does not make WeRentr. a party to any rental arrangement, and does not make WeRentr. a real estate broker, agent, or property manager (see Section 13).

10.Review Disputes and Owner Responses

Disputing a review. A property owner or authorized manager who believes a review violates these Terms or our Community Guidelines may dispute it through the Platform. When a review is disputed, we may ask the reviewer to substantiate their experience. Depending on the outcome, the review may be kept, updated by the reviewer, or hidden or removed. We handle disputes in good faith, but our decisions are content-moderation decisions only: they do not adjudicate the underlying facts, do not establish liability, and are not a finding that any statement is true or false.

Owner and manager responses. A property owner or authorized manager may post one public response to a review. Responses are User Content, are subject to these Terms and the Community Guidelines, and may be moderated or removed like any other content. Posting a response does not give the responder any right to edit, hide, or remove the review itself.

No retaliation or gag provisions. You may not use the dispute or response process to harass, threaten, or intimidate a reviewer, or to attempt to identify the author of an anonymous review. You also may not require anyone to waive their right to post an honest review, or penalize them for doing so, as a condition of any rental or other arrangement; such provisions may also be void under applicable law, including the U.S. Consumer Review Fairness Act.

11.Property Information Disclaimer

Property Information and User Content on the Platform are provided by users and third parties for informational and community purposes only. Except as expressly described in Section 9 (Verification and Trust Indicators), we do not independently verify, endorse, or guarantee the accuracy, completeness, legality, or reliability of any property listing, address, description, review, rating, or photo. You should independently verify any information before relying on it.

12.Accuracy Disclaimer

The Platform and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that content is accurate or current.

13.No Rental Transaction Disclaimer

14.No Professional Advice Disclaimer

Content on the Platform is for general informational and community purposes only and does not constitute legal, financial, real-estate, tax, or other professional advice. You should consult qualified professionals before making decisions. Reliance on any content is at your own risk.

15.Intellectual Property Rights

15.1Our Intellectual Property

The Platform, including its software, design, text, graphics, logos, trademarks, and other materials (excluding User Content), is owned by WeRentr. or its licensors and is protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, reverse-engineer, or create derivative works from the Platform. “WeRentr.” and associated logos are trademarks of WeRentr. You may not use them without prior written permission.

15.2Copyright Infringement Notices (DMCA)

We respect the intellectual-property rights of others and respond to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (DMCA) and other applicable law. If you believe content on the Platform infringes your copyright, send a written notice to our designated copyright agent at ip@werentr.com that includes: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and information reasonably sufficient to locate it on the Platform; (c) your name, address, telephone number, and email address; (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (f) your physical or electronic signature. Upon receipt of a valid notice, we will remove or disable access to the identified material and notify the user who posted it.

15.3Counter-Notices

If your content was removed in response to a DMCA notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to ip@werentr.com that includes: (a) identification of the removed material and its location before removal; (b) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; (c) your name, address, and telephone number; (d) a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the United States, a district in which we may be found) and that you will accept service of process from the person who filed the original notice; and (e) your physical or electronic signature. If we receive a valid counter-notice, we may restore the material within 10–14 business days unless the original complainant notifies us that it has filed a court action.

15.4Repeat Infringers

We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat infringers of intellectual-property rights.

16.User Content License

You retain ownership of your User Content. By submitting User Content, you grant WeRentr. a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display), publish, publicly display, distribute, and otherwise use your User Content in connection with operating, providing, promoting, and improving the Platform and our current and future services.

This license continues even after you stop using the Platform to the extent your User Content has been shared with others or incorporated into community insights, unless and until it is removed in accordance with our policies or applicable law. You also grant other users the right to access and view your publicly shared User Content through the Platform.

17.Content Moderation

We may, in our sole discretion and without obligation, monitor, review, screen, filter, rank, label, restrict the visibility of, or moderate User Content, including through automated tools and human review, to enforce these Terms and the Community Guidelines and to protect platform integrity and user safety.

18.Content Removal

We reserve the right to remove, disable, restrict, or refuse any User Content at our sole discretion, including content that is unlawful, defamatory, fraudulent, manipulative, infringing, or otherwise violates these Terms or our policies. We may also retain copies of content where reasonably necessary for legal compliance, dispute resolution, safety, or enforcement.

19.Prohibited Activities

You agree not to:

• Submit fake, paid (undisclosed), exchanged, or otherwise manipulated reviews or ratings, or engage in review farming or coordinated inauthentic behavior;
• Post defamatory, false, misleading, harassing, threatening, hateful, or unlawful content;
• Doxx others or publish private, personal, or contact information, or private lease documents, without authorization;
• Impersonate any person or entity or misrepresent your affiliation;
• Use multiple accounts to manipulate ratings or evade enforcement;
• Upload deceptive, misleading, or maliciously edited property photos;
• Infringe intellectual-property or other rights, or upload content you lack rights to;
• Engage in fraud, scams, or other illegal activity;
• Distribute spam, malware, or harmful code;
• Scrape, harvest, or collect data without authorization, or use bots to access the Platform;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Platform or its systems;
• Use the Platform in violation of any applicable law or our policies.

A more detailed list of prohibited conduct appears in our Community Guidelines.

20.AI-Generated and AI-Assisted Content

If you submit content that is generated or assisted by artificial intelligence, you remain fully responsible for its accuracy, originality, lawfulness, and compliance with these Terms and the Community Guidelines. AI-assisted content must still reflect a genuine, first-hand experience where it purports to be a review, and you must disclose AI assistance where required by our policies or applicable law. We may use AI systems to operate, moderate, and improve the Platform.

21.Platform Availability

We may modify, suspend, or discontinue all or part of the Platform at any time, with or without notice. We are not liable for any unavailability, interruption, or modification of the Platform. We may also impose limits on certain features or restrict access without notice or liability.

22.Third-Party Services

The Platform may integrate with or link to third-party services, websites, or content that we do not control. We are not responsible for third-party services, and your use of them is governed by their terms and policies. References to third parties do not imply endorsement.

23.Apple App Store Terms

If you access the Platform through an app downloaded from the Apple App Store, the following additional terms apply. These Terms are an agreement between you and WeRentr. only — not with Apple Inc. (“Apple”). Apple is not responsible for the app or its content. WeRentr., not Apple, is solely responsible for the app and any maintenance, support, warranties (to the extent not disclaimed), and the investigation, defense, settlement, or discharge of any product-liability, legal-compliance, consumer-protection, or intellectual-property claim relating to the app. Your use of the app must also comply with the Apple Media Services Terms and Conditions, including the Usage Rules. Apple has no obligation to furnish any maintenance or support services for the app. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, may enforce these Terms against you.

24.Limitation of Liability

To the maximum extent permitted by law, WeRentr. and its affiliates, officers, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Platform, any User Content, or any conduct of third parties, whether based on warranty, contract, tort, statute, or any other legal theory, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for any claims relating to the Platform will not exceed the greater of (a) the amount you paid us, if any, in the twelve months before the claim, or (b) one hundred U.S. dollars (USD $100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in such cases, our liability is limited to the smallest amount permitted by law.

25.Indemnification

You agree to indemnify, defend, and hold harmless WeRentr. and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Platform, your violation of these Terms or any policy, or your violation of any law or third-party right.

26.Dispute Resolution

Before initiating any formal proceeding, you agree to first contact us at legal@werentr.com and attempt to resolve the dispute informally in good faith for at least 30 days. Most concerns can be resolved this way.

27.Arbitration and Class-Action Waiver

Agreement to arbitrate. To the extent permitted by applicable law, any dispute not resolved informally will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring claims in small-claims court where eligible, and either party may seek injunctive relief for infringement or misuse of intellectual-property rights in a court of competent jurisdiction. You and WeRentr. each waive the right to a jury trial and to participate in a class, collective, or representative action.

Rules and forum. Arbitration will be administered by [Arbitration Provider — e.g., the American Arbitration Association (AAA) or JAMS] under its applicable consumer arbitration rules. The arbitration will be conducted in English and may take place by videoconference or telephone, or in the county or locality where you reside, unless you and WeRentr. agree otherwise. The arbitrator’s award may be entered in any court of competent jurisdiction.

Your right to opt out. You may opt out of this arbitration agreement and class-action waiver by emailing legal@werentr.com within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out,” stating your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Coordinated filings. If 25 or more similar arbitration demands are filed against WeRentr. by the same or coordinated counsel, the parties agree that the demands may be resolved in staged or batched proceedings under the provider’s applicable mass-arbitration procedures, to ensure fair and efficient resolution.

28.Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws principles, except where mandatory local consumer-protection laws of your country of residence provide otherwise. Nothing in this Section deprives you of the protection of mandatory provisions of the law of your habitual residence.

29.Termination

You may stop using the Platform and close your account at any time; see our Data Deletion page for how to delete your account and personal data. We may suspend or terminate your access, with or without notice, for any reason, including violation of these Terms or our policies, suspected fraud or abuse, or to protect the Platform or its users. Upon termination, the provisions of these Terms that by their nature should survive — including content licenses already granted, disclaimers, limitations of liability, indemnification, and dispute-resolution terms — will survive.

30.Changes to These Terms

We may update these Terms from time to time to reflect new features, changes in law, or improvements to our practices. When we make material changes, we will update the “Last updated” date above and provide reasonable advance notice — such as a prominent notice on the Platform, an in-app message, or an email to the address associated with your account — before the changes take effect. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Platform and may close your account as described in Section 29. Material changes will not apply retroactively to disputes that arose before the changes took effect.

31.Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

32.Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Community Guidelines, constitute the entire agreement between you and WeRentr. regarding the Platform and supersede all prior agreements. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

33.Contact Information

Questions about these Terms? Contact us:

See our full Contact Us page for additional channels.

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